Executive context
What leadership should settle before the anti-impersonation call
Anti-impersonation is a prevention-first discipline, so leadership should reach the first call knowing which surfaces have a preventive control today, whether email is actually at DMARC enforcement, whether lookalikes are defensively held, and who owns each surface. It also means agreeing the priority: prevention closes the door, detection only watches it. The request form records which surfaces are prevented and which still rely on takedown alone.
Naming owners early makes prevention real. IT and domains own defensive registration; security and IT own email authentication; comms and security own executive verification; brand owns claimed social handles. A surface with no preventive owner stays on the takedown treadmill — that gap is exactly what the surface matrix exposes, and dotNice coordinates across these roles rather than replacing them.
Qualification
Qualifying the request: surfaces, controls, owners
For CIO, CISO, security and brand roles, the request form works best from a concrete account of current controls rather than a generic brief. It should name which surfaces have prevention, whether email is at enforcement, and who owns each. With that, dotNice can separate a one-off surface review from a prevention build, a DMARC-to-enforcement project or a detection-and-takedown retainer — and recommend clearly which surface to harden first.
The review is most valuable when the buyer can describe the current shape: whether the programme is takedown-only, which surface recurs most, whether any surface has no owner. A request is qualified when it states the surfaces, the controls and the owners. The output is a scoped prevention model — a control per surface with owners — not a service catalogue.
The cost of staying reactive belongs in the same record. A takedown-only programme means the same impersonation recurs while customers are harmed in every live window. Quantifying that — recurrence, exposure time, slow removal — is what moves anti-impersonation from a backlog item to a funded decision with an owner and a cadence.